Question 1

What payment methods do you accept?

Accepted Answer

We accept wire transfer (T/T), and for smaller orders, PayPal and credit cards may be available. For large fleet purchases, we offer flexible payment terms including letter of credit (L/C). A 30-50% deposit is typically required to secure your order.

Question 2

What is the minimum order quantity?

Accepted Answer

We handle both single-vehicle orders and fleet purchases. For single units, typical lead time is 2-4 weeks. For fleet orders (5+ vehicles), we offer discounted pricing and dedicated logistics support.

Question 3

How long does delivery take?

Accepted Answer

Delivery time depends on destination, route, vessel or rail schedule, border conditions, and document readiness. JS Auto Global provides route estimates after checking the current shipping option.

Question 4

Can I customize my order?

Accepted Answer

Yes! We can source vehicles with specific color, trim, and configuration options. Custom orders typically require 4-8 weeks additional lead time depending on availability.

Question 5

What ports do you ship from?

Accepted Answer

We primarily ship from major Chinese ports including Tianjin, Shanghai, Guangzhou, and Shenzhen. Port selection depends on vehicle availability and best shipping rates for your destination.

Question 6

Do you handle customs clearance?

Accepted Answer

JS Auto Global prepares China-side export documents and shipping files for Africa, Central Asia, Russia, and the Middle East. Destination import duties, taxes, and final customs clearance should be confirmed with the buyer's local broker.

Question 7

Are there any hidden fees?

Accepted Answer

We aim to make quote components clear, including vehicle price, China-side export preparation, and estimated shipping where available. Destination duties, taxes, port fees, insurance, and local clearance costs must be confirmed with your local broker.

Question 8

How is my vehicle protected during shipping?

Accepted Answer

Vehicles are loaded according to the selected shipping method, such as RORO or container. Marine insurance may be arranged when available and should be confirmed before shipment.

Question 9

What quality checks do vehicles undergo?

Accepted Answer

Vehicle checks can include exterior, interior, VIN, trim, mileage, photo review, and available document verification. The exact inspection scope depends on the vehicle source and buyer requirements.

Question 10

Do vehicles come with warranty?

Accepted Answer

Warranty coverage depends on brand, vehicle source, destination market, and local service network. JS Auto Global can help buyers check available warranty or service information before purchase.

Question 11

What if I receive a damaged vehicle?

Accepted Answer

If shipping damage is suspected, buyers should document the condition immediately at arrival and contact the shipping or insurance party according to the policy terms. Insurance availability and claim process should be confirmed before shipment.

Question 12

Can I inspect vehicles before purchase?

Accepted Answer

Yes! We offer video inspections via WhatsApp or Zoom, and for larger orders, we can arrange in-person inspections at our Xi'an facility or partner locations.

Question 13

Do you offer financing options?

Accepted Answer

Payment and financing options depend on order size, buyer profile, and available partners. Contact JS Auto Global to discuss practical payment arrangements for your purchase.

Question 14

What after-sales support do you provide?

Accepted Answer

Our team can assist with spare parts sourcing, technical support, and maintenance guidance for buyers in Africa, Central Asia, Russia, and the Middle East. Local warranty handling depends on vehicle brand, destination country, and service network availability.

Question 15

Can you help with import documentation?

Accepted Answer

Absolutely. We provide comprehensive documentation support including certificate of origin, bill of lading, commercial invoice, import permits, and any other documentation required by your country's authorities.

Question 16

How do I track my shipment?

Accepted Answer

Once shipped, you'll receive a tracking number with real-time updates through our logistics partner portal. We also provide proactive updates at key milestones of your delivery journey.

Frequently Asked Questions

Ordering & Payment

Shipping & Logistics

Quality & Warranty

Financing & Support

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